Refunds & Cancellation
We do not provide refund once the subscription is sold. However, if we are unable to provide the services as mentioned in the subscription within 15 working days, subject to Terms & Conditions, we will provide refund for services. Provided, if the services offered by us are denied by the customer due to any reason or circumstance, the customer cannot claim refund on such ground.
Cancellation of Services
If the customer cancels or reschedules a pre-booked appointment, or does not show up at the garage by the scheduled time, it will be marked as the customer has availed the said service and we shall not liable to provide further service.
Our liability to pay towards the garage shall be limited to the agreed value for the services. We shall not be liable to pay any amount for services which is not covered in the subscription. The customer shall be liable to pay the garage for services/parts used which are not covered under the subscription purchased. However, if a customer disputes a payment made for our services, we will investigate the matter and work with the customer to resolve the dispute. If we determine that a refund is warranted, we will provide a refund as soon as possible.
We offer a limited warranty on our services and parts. The details of the warranty will be provided to the customer at the time of service. If a customer makes a warranty claim for services or parts provided by us, we will investigate the claim and work with the customer to resolve the issue. If we determine that a refund is warranted, we will provide a refund as soon as possible.
We reserve the right to refuse refunds or cancellations for services at any time if the customer violates any of these terms and conditions, carry out illegal activity, or violates/attempts to violate the integrity or security of our Platform or our garage partners, or conceal any material fact which requires prior disclosure, or declares information which is misleading/false, or misbehaves, or such other acts anywhere in such a manner that we cannot provide the necessary services to the customer.
If you have any questions or concerns about our refunds and cancellation policy, please contact us at:
32, Chowringhee Road, Om Tower – 7th Floor, Park Street, Kolkata – 700071
By using our services, you agree to the terms of our refunds and cancellation policy.